Zengar NeuroCARE® Neurofeedback - Site Key Request Form

Important Note About Submitting Site Key Requests

Issuing of an original Site Key is included in the purchase price of each Zengar NeuroCARE™ License. Site Keys are an essential part of the Licensing routine and they can not be reused, even on the same computer. This licensing procedure is in effect for your protection, as it verifies your identity as the proper owner of a license to use Zengar NeuroCARE™ on a single computer system.

Before licensing your encoder make sure you performed all the latest updates to Zengar NeuroCARE™ (even if you just received a new CD with the program).

In order to license your encoder you need to connect it to your computer, turn it on and start Zengar NeuroCARE™. Make sure that the proper COM port is selected in Tools\COM Port. You can obtain this information by going to Control Panel\System\Hardware\Device Manager\Ports (COM and LPT). Make sure "Zengar NeuroCARE™" is selected in Tools\Encoder Settings. Verify communication with your encoder by clicking on Tools\Verify your Encoder.Then go to Tools\License and email the resulting Site Code to us via this Site Key Request Form.

If you intend to upgrade your computer, it will be necessary for you to Unlicense your current system before attempting to obtain a Site Key for your new or upgraded computer, otherwise you will be a $50USD fee for a back-up site key.

If you have upgraded to a new encoder, you will be required to un-license your old encoder. With encoder turned on start Zengar NeuroCARE™ and go to Tools\Unlicense the encoder. Choose encoder number form the list and click on "Unlicense" button. This should generate a file killedlic.txt, which will be located in C:\Program Files\Neurofeed\NeuroCare Pro. email this file to customercare@zengar.com.

Unless these procedures and guidelines are followed, the continuity of licensing can not be verified, and this means that we have to consider that a new original Site Key is being issued.

Re-issuing of Site Keys is subject to a $50 USD fee unless specific alternative arrangements have already been made.

Submitting your request indicates your understanding of the relevant procedures.
Requests are processed in the order they are received. You should receive an email containing your requested site key within 1 business day (24 hours during the week and up to 72 hours over the weekend).

Site Key Request Form Please fill out ALL THE FIELDS in this form and click submit button to send your request. If you are requesting an upgrade, please be sure to fax in the order form with payment prior to submitting the site key request form. Please note, this does not apply to systems covered under PASS.
First Name:	Last Name:	Email Address:	Phone:
From whom did you purchase Zengar NeuroCARE™?	Directly from Zengar	Distributor	if distributor, who was it?
Is this your first request for a site key?			Yes No
If not, why do you need a second site key?	Licensing a second computer	had to re-load Zengar NeuroCARE™	licensing a second encoder
Any other circumstances you are aware of (details):
Encoder make & model:
Your site code:
Which version are you licensing?		ZIN v1.98 Pro ZIN v1.98 Remote NC Pro v 1.95 NC Remote v1.95
Important Note About Submitting Site Key Requests Issuing of an original Site Key is included in the purchase price of each Zengar NeuroCARE™ License. Site Keys are an essential part of the Licensing routine and they can not be reused, even on the same computer. This licensing procedure is in effect for your protection, as it verifies your identity as the proper owner of a license to use Zengar NeuroCARE™ on a single computer system. Before licensing your encoder make sure you performed all the latest updates to Zengar NeuroCARE™ (even if you just received a new CD with the program). In order to license your encoder you need to connect it to your computer, turn it on and start Zengar NeuroCARE™. Make sure that the proper COM port is selected in Tools\COM Port. You can obtain this information by going to Control Panel\System\Hardware\Device Manager\Ports (COM and LPT). Make sure "Zengar NeuroCARE™" is selected in Tools\Encoder Settings. Verify communication with your encoder by clicking on Tools\Verify your Encoder.Then go to Tools\License and email the resulting Site Code to us via this Site Key Request Form. If you intend to upgrade your computer, it will be necessary for you to Unlicense your current system before attempting to obtain a Site Key for your new or upgraded computer, otherwise you will be a $50USD fee for a back-up site key. If you have upgraded to a new encoder, you will be required to un-license your old encoder. With encoder turned on start Zengar NeuroCARE™ and go to Tools\Unlicense the encoder. Choose encoder number form the list and click on "Unlicense" button. This should generate a file killedlic.txt, which will be located in C:\Program Files\Neurofeed\NeuroCare Pro. email this file to customercare@zengar.com. Unless these procedures and guidelines are followed, the continuity of licensing can not be verified, and this means that we have to consider that a new original Site Key is being issued. Re-issuing of Site Keys is subject to a $50 USD fee unless specific alternative arrangements have already been made. Submitting your request indicates your understanding of the relevant procedures. Requests are processed in the order they are received. You should receive an email containing your requested site key within 1 business day (24 hours during the week and up to 72 hours over the weekend).